1. CONFIRMATION
All bookings are provisional until the contract is signed by both the client and the Hotel. Once both parties sign the contract, all such provisions reserved on your behalf will be subject to the terms and conditions of the contract

The Agreement must be returned by the Client and received by the Hotel within five working days of the date of issue or, if such time is not available prior to the date of arrival, within a maximum of 24 hours. If the Hotel does not receive the Agreement within this period, the Hotel reserves the right to release the provisional booking and re-let the facilities.

2. TERMS OF PAYMENT

  1. Deposits
    An initial £1,000 deposit for Crowne Plaza Marlow is required to secure the booking, with a further 40% paid as specified on the contract under ‘account instructions and charges’. Should the client fail to pay the requested deposit(s) within 7 days of the due date, the hotel may treat the booking as having been cancelled by the client. Deposits are neither refundable nor transferable.
  2. Final Payment
    The outstanding balance of the account is payable 30 days prior to the event start date.
  3. A discretionary 5% service charge will be added to your final account.

3. AMENDMENTS AND CANCELLATIONS

  1. In the unfortunate circumstance that you have to cancel or postpone your confirmed booking at any time prior to the event, the Hotel will make every effort to re-sell the facilities on your behalf. In the event of the Hotel being unsuccessful in reselling the cancelled or amended booking, cancellation charges will be made as follows:

    Cancellation/Partial Cancellation/Postponements

    Period of notice Charge  
    12 months or longer 10% of rates quoted } As per
    Function
    Contract
    Between 6 and 12 months 25% of rates quoted }
    Between 4 and 6 months 50% of rates quoted }
    Between 2 and 4 months 75% of rates quoted }
    Between 8 days and 2 months 100% of rates quoted }  

     

  2. The charges apply to:
    90% of the contracted accommodation & room hire revenue, 100% of any other costs e.g. equipment hire, entertainment and 70% of the contracted Food & Beverage revenue. Value added tax is deducted from cancellation charges.
  3. Where a cancellation is made 7 days or less, clause 3.ii is not applicable and 100% of the loss of revenue will apply.
  4. Any cancellation, postponement or partial cancellation should be verbally advised to the Hotel in the first instance and you will be advised of a cancellation reference number. All cancellations must be confirmed in writing and the facilities you have reserved cannot be released for resale until this is received and acknowledged.

    Definitive cancellation charges due can only be confirmed to you after the intended date of your event, when we shall reduce the charge by any alternative business we have been able to secure on your behalf.

    Should the client make significant changes to the programme or the expected number of delegates, the Hotel reserves the right to amend the rates and/or facilities offered.

    Any guests who do not arrive, or who depart early will be charged at 100% of the guest rate or rates quoted for nights of non-attendance, unless the Hotel is able to re-let the accommodation. If the Hotel is unsuccessful, the cancellation policy will be applied.

  5. Amendments or Cancellations by the Hotel The Hotel reserves the right to cancel any booking forthwith or reserves the right to offer alternative facilities without any responsibility on its part in the event of:

    1. Any occurrence beyond the reasonable control of the Hotel, which shall prevent it from performing its obligations in connection with the booking.
    2. If the booking might, in the opinion of the Hotel, prejudice the reputation of the Hotel.
    3. If the client is more than 30 days in arrears of previous payment to Crowne Plaza Marlow.
    4. If the Hotel becomes aware of any alteration in the Client's financial situation.

4. SUPPLY OF INFORMATION

  1. A full rooming list/delegate list is to be supplied to the Hotel 10 working days prior to the event. For the avoidance of doubt, the submission of this list only serves to provide names of guests attending the conference and does not affect the number of rooms contracted with the Hotel.
  2. ii. Any amendments, including additions, cancellations, extension to stay must be notified in writing by the Client and confirmed by the Hotel.

5. GENERAL

  1. The Clients shall be responsible for the orderly conduct of its delegates, and shall ensure that its delegates have regard to any regulations imposed by any competent authority, and that nothing shall be done which will constitute a breach of the law. The Client shall fully indemnify the Hotel against any claims, or loss or damage arising as a result of breach of this clause.

    Prior written approval must be obtained if you wish to fix items to the walls, floors or ceilings. The Hotel will hold the Client responsible for any damage caused through negligence by the Client, the Client's guests or the Client's contractors. An inspection of the premises before and after the event may be requested by contacting the Duty Manager.

  2. Where any facilities or services are booked, the Hotel will not be liable to make any refunds should the delegates fail or refuse to use them for whatever reason and full payment must be made.

    Where the Hotel is requested to book facilities and/or services on behalf of its clients or their guests with third parties, it will do so in good faith but cannot be held liable should the standard of those services prove deficient, nor for the acts or omissions of such third parties.

  3. Only food and beverage purchased from the Hotel may be consumed on the premises. If food or beverages are brought into the Hotel for consumption, a charge will be made equal to the Hotel's selling price for that or an equivalent product, which shall be in the absolute determination of the Hotel.
  4. Bedrooms and meeting room space is offered to the Client for their exclusive use and for their affiliates and is not for resale to non- affiliated parties unless by prior arrangement with the Hotel.
  5. The event must start and finish at the times specified on the contract. Changes to the times must be agreed with the Hotel.
  6. It is strongly recommended that you take out event insurance. Please contact your preferred broker.
  7. Unnamed bedroom allocations for weddings are released 4 weeks prior to the event start date.


Crowne Plaza Marlow, Fieldhouse Lane, Marlow, Bucks, SL7 1GJ
Tel: 01628 496 800Fax: 01628 496 959
Email enquiries@crowneplazamarlow.co.uk

Registered office: 10 Upper Berkeley Street, London W1H 7PE
Registered number 04078323 .

 
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